Refund Policy

REFUND POLICY

Last Updated: February 5, 2026

At [Your Business Name], we stand behind the quality of our digital products.
This Refund Policy explains our 30-day satisfaction guarantee and the terms
under which refunds are available.

PLEASE READ THIS POLICY CAREFULLY BEFORE PURCHASING.

  1. OUR 30-DAY SATISFACTION GUARANTEE

We offer a 30-day money-back guarantee on all digital products purchased from
The Elegant Visitors Distribution Strategist.

If within 30 days of purchase you decide that a product doesn’t meet your
expectations or isn’t a good fit for your property, we will provide a full
refund—no hassle, no complicated process.

  1. WHAT OUR GUARANTEE COVERS

Our 30-day satisfaction guarantee covers:

✓ PRODUCT QUALITY ISSUES

  • Content is poorly written, unclear, or unprofessional
  • Information is factually incorrect or misleading
  • Templates or tools don’t work as described
  • Documents are incomplete or missing promised components
  • Product does not match the description on our sales page

✓ FIT FOR YOUR PROPERTY

  • After reviewing the product, you determine it’s not suitable for your property
    type, location, or situation
  • Infrastructure requirements are beyond what you can realistically implement
  • Strategy doesn’t align with your goals or capabilities
  • You realize you purchased the wrong product for your needs

✓ EXPECTATION MISMATCH

  • Product is not what you expected based on our marketing
  • Content depth is insufficient for your needs
  • Implementation complexity is beyond your current capacity
  • You’re not willing to dedicate the time/resources required

✓ HONEST ASSESSMENT

  • You’ve reviewed the product and honestly believe it won’t help your business
  • You’re not prepared to implement the strategies (timing isn’t right)
  • Your circumstances changed after purchase making the product irrelevant

We want you to be completely satisfied. If the product isn’t right for you for
ANY of the above reasons, we’ll refund your money.

  1. WHAT OUR GUARANTEE DOES NOT COVER

Our guarantee is a SATISFACTION guarantee, not a PERFORMANCE guarantee.

We do NOT provide refunds for:

✗ BUSINESS RESULTS OR OUTCOMES

  • “I implemented the strategies but didn’t get the results I wanted”
  • “I only got 3 bookings instead of 5”
  • “My revenue didn’t increase by €50,000”
  • “The strategy didn’t work for me”

Why: We provide educational information and frameworks. Your business results
depend on countless factors outside our control: your execution quality, market
conditions, competition, property quality, timing, budget, skills, consistency,
and many others. We cannot guarantee specific business outcomes.

✗ IMPLEMENTATION CHALLENGES

  • “This requires too much work” (after purchase)
  • “I don’t have time to implement this”
  • “The outreach is harder than I expected”
  • “I sent 50 emails and didn’t get responses”

Why: Our products clearly state time commitments and effort required. If you
underestimated the work involved, that’s not a product quality issue—it’s an
implementation challenge. However, if we misrepresented the effort required in
our marketing, you ARE eligible for a refund under “expectation mismatch.”

✗ INSUFFICIENT EFFORT

  • “I only read the first document” (didn’t review full product)
  • “I didn’t actually try the strategies” (no implementation attempt)
  • “I bought it but haven’t looked at it yet” (after 30-day period)

Why: Our guarantee allows you to review the product and assess fit. If you
haven’t reviewed it adequately within 30 days, that’s on you, not us.

✗ CHANGED MIND (After 30 Days)

  • “I decided I don’t want this anymore” (35 days after purchase)
  • “I found a different solution” (after 30-day window)

Why: The 30-day window is generous and sufficient to evaluate the product.
After 30 days, all sales are final.

✗ PARTIAL REFUNDS

  • “I only want a refund for one product in the bundle”
  • “Can I get 50% back since I used half the templates?”

Why: We don’t offer partial refunds. Either the full product is refunded (within
30 days) or none of it is.

✗ BUYER’S REMORSE (Without Valid Reason)

  • “I changed my mind” (with no specific reason)
  • “I impulse-bought this” (with no legitimate quality or fit issue)

Why: While we’re generous with refunds for legitimate reasons, we expect you
to provide a brief explanation (1-2 sentences) of why the product isn’t right
for you. “I just changed my mind” without any substantive reason suggests the
product itself is fine—you’re just indecisive. We reserve the right to deny
refunds in cases of clear buyer’s remorse without valid cause.

  1. REFUND ELIGIBILITY WINDOW

30 DAYS FROM DATE OF PURCHASE

Your 30-day refund window begins on the date of purchase (as shown on your
receipt/invoice), NOT the date you download or start using the product.

Example timelines:

  • Purchase date: February 1, 2026
  • 30-day window ends: March 3, 2026 (midnight)
  • Refund request on March 2: ✓ Eligible
  • Refund request on March 4: ✗ Not eligible (window closed)

We cannot make exceptions to the 30-day window. Please evaluate products
promptly after purchase.

  1. HOW TO REQUEST A REFUND

STEP 1: EMAIL US

Send refund request to: eric@visitorsdistribution.com

STEP 2: INCLUDE REQUIRED INFORMATION

Your email must include:

  • Your full name
  • Email address used for purchase
  • Order number or receipt (attached or reference number)
  • Product(s) purchased
  • Brief explanation (1-3 sentences): Why isn’t this product right for you?

Example acceptable explanations:

  • “After reviewing, I realize my property doesn’t have the infrastructure to
    implement the cycling groups strategy.”
  • “The time commitment required (15-20 hours/week) is more than I can dedicate
    with my current staffing.”
  • “The product is well-done, but I purchased the wrong one—I need the retirees
    strategy, not nomads.”
  • “I thought this would be more of a done-for-you service rather than a DIY
    implementation guide.”

Example unacceptable explanations:

  • “Changed my mind” (no substantive reason)
  • “I implemented everything but didn’t get results” (performance issue, not
    satisfaction issue)
  • “Too hard” (implementation challenge after 30 days)

STEP 3: WE REVIEW & RESPOND

We will review your request within 2 business days and respond with:

  • Approval + refund processing timeline (typically 5-7 business days)
  • OR clarifying questions if explanation is unclear
  • OR denial if request doesn’t meet policy terms (with explanation)

STEP 4: DELETE PRODUCTS

Upon refund approval, you must:

  • Delete all downloaded copies of products
  • Cease using any templates, tools, or materials from products
  • Not retain or use any product content after refund

By requesting a refund, you agree to delete all product files and cease use.

  1. REFUND PROCESSING

PROCESSING TIME:

  • Refunds are processed within 5-7 business days of approval
  • Funds typically appear in your account 5-10 business days after processing
    (depending on your bank/card issuer)
  • Total timeline: 7-17 business days from approval to funds in account

REFUND METHOD:

  • Refunds are issued to the original payment method
  • Credit card: Refund appears as credit on your statement
  • PayPal: Refund to your PayPal account balance
  • Other methods: Refund via same method used for purchase

REFUND AMOUNT:

  • Full purchase price refunded
  • Transaction fees (if any) are non-refundable
  • Currency conversion fees (if applicable) are your responsibility

CONFIRMATION:

  • You will receive email confirmation when refund is processed
  • Email will include expected timeline for funds to appear in your account
  1. BUNDLE PURCHASES

If you purchased the Complete Mediterranean Winter Revenue System (bundle of
all 3 products):

FULL BUNDLE REFUND:

  • Available within 30 days if you’re unsatisfied with the overall system
  • Must delete ALL products from bundle
  • Full bundle price refunded

PARTIAL REFUNDS (NOT AVAILABLE):

  • We do NOT offer refunds for individual products within the bundle
  • Cannot refund “just the nomads product but keep the other two”
  • It’s all or nothing

Why: Bundle pricing reflects a significant discount (€94 savings). Partial
refunds would allow you to keep products at below individual pricing, which
defeats the bundle discount structure.

ALTERNATIVE:
If you want only 1-2 products instead of all 3:

  1. Request full bundle refund within 30 days
  2. Repurchase the specific individual product(s) you want

  1. FRAUDULENT REFUND REQUESTS

We take fraud seriously. The following will result in refund denial and possible
account termination:

✗ Multiple refund requests (pattern of buying, refunding, rebuying same products)
✗ Keeping products after refund (not deleting files as agreed)
✗ Sharing products before refund (evidence of distribution to others)
✗ Chargeback fraud (filing credit card chargeback instead of requesting
refund through proper channels)
✗ False claims (claiming product wasn’t delivered when it was, or claiming
quality issues that don’t exist)

CONSEQUENCES:

  • Immediate refund denial
  • Permanent ban from purchasing future products
  • Legal action if necessary (especially for chargebacks or IP theft)
  • Reporting to payment processors

CHARGEBACK WARNING:
If you file a credit card chargeback instead of requesting a refund through
this policy:

  • We will contest the chargeback with evidence of delivery and policy terms
  • You will be permanently banned from all products and services
  • We reserve the right to pursue legal action for fraudulent chargebacks

PROPER PROCESS:
Always request refunds through eric@visitorsdistribution.com first. We’re reasonable
people and honor legitimate refund requests. There’s no need for chargebacks.

  1. SPECIAL CIRCUMSTANCES

DUPLICATE PURCHASES:
If you accidentally purchased the same product twice:

  • Contact us immediately at eric@visitorsdistribution.com
  • We will refund the duplicate purchase regardless of 30-day window
  • Provide proof of duplicate (two receipts for same product)

TECHNICAL DELIVERY FAILURES:
If you never received download access due to technical error on our end:

  • Contact eric@visitorsdistribution.com within 7 days
  • We will resolve delivery issue first (provide access)
  • If issue cannot be resolved, full refund provided regardless of time elapsed

PRODUCT DISCONTINUATION:
If we discontinue a product you purchased:

  • You retain lifetime access to downloaded files
  • No refund provided (you received the product as described)
  • We may offer upgrade path to replacement product at discount

PRODUCT UPDATES:
If we release updated/improved version of product you purchased:

  • Minor updates: Provided free to existing customers
  • Major revisions: May be separate product (no refund of original)
  • We’ll notify you of significant updates via email

  1. EXCEPTIONS & SPECIAL CASES

We reserve the right to make exceptions to this policy on a case-by-case basis
at our sole discretion.

Examples where we might grant refunds outside normal policy:

  • You experienced extraordinary personal circumstances (medical emergency,
    natural disaster, etc.) preventing timely evaluation
  • We made a significant error in product description or marketing that
    materially misrepresented the product
  • You contacted us just after 30-day window with compelling reason for delay

To request exception:

  • Email: eric@visitorsdistribution.com
  • Explain your situation in detail
  • We’ll review and respond within 3-5 business days
  • Approval is not guaranteed—these are true exceptions

  1. QUESTIONS ABOUT REFUND POLICY

BEFORE PURCHASING:
If you have questions about our refund policy before buying, contact:

  • Email: eric@visitorsdistribution.com
  • We’ll clarify anything unclear

AFTER PURCHASING:
If you’re unsure whether you’re eligible for refund, contact:

  • Email: eric@visitorsdistribution.com
  • Describe your situation
  • We’ll advise on eligibility

GENERAL SUPPORT:
For non-refund customer support:

  • Email: eric@visitorsdistribution.com

  1. MODIFICATIONS TO REFUND POLICY

We reserve the right to modify this Refund Policy at any time. Changes are
effective immediately upon posting to our website.

YOUR PURCHASE IS GOVERNED BY THE POLICY IN EFFECT AT TIME OF PURCHASE.

Changes to this policy do not retroactively affect your refund rights for
products already purchased.

We will notify customers of material changes via email.

  1. GOVERNING LAW

This Refund Policy is governed by the laws of Switzerland and
is incorporated into our Terms of Service.

Disputes related to refunds are subject to the dispute resolution provisions
in our Terms of Service.

  1. OUR COMMITMENT TO FAIRNESS

We’ve designed this refund policy to be fair to both you and us:

FAIR TO YOU:

  • Generous 30-day window (longer than many digital product sellers)
  • No questions asked for legitimate fit/quality issues
  • Fast processing (5-7 business days)
  • Full refund of purchase price
  • Reasonable and human evaluation of requests

FAIR TO US:

  • Protects against fraud and abuse
  • Clarifies that we can’t guarantee business results
  • Ensures you’ve actually evaluated the product
  • Prevents exploitation of bundle pricing through partial refunds

We’re not trying to make refunds difficult—we genuinely want happy customers
who succeed with our products. But we also can’t accept responsibility for
your business outcomes or implementation efforts.

If you’re unsatisfied within 30 days for ANY quality or fit reason, we’ll
refund you. After 30 days or for performance-based reasons, sales are final.

That’s fair.

  1. CONTACT INFORMATION

REFUND REQUESTS:
Email: eric@visitorsdistribution.com
Include: Name, email, order number, product(s), brief explanation

REFUND POLICY QUESTIONS:
Email: eric@visitorsdistribution.com

BUSINESS ADDRESS:
The Elegant Visitors Distribution Strategis
4A, rue du Vieux-Village
CH-1266 Duillier
Switzerland

CUSTOMER SUPPORT:
Email: eric@visitorsdistribution.com
Response time: 24-48 hours (business days)

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ACKNOWLEDGMENT

By purchasing our products, you acknowledge that you have read, understood,
and agree to this Refund Policy.

You understand that:
✓ You have 30 days from purchase to request a refund for quality/fit reasons
✓ Refunds are NOT available for business results or implementation challenges
✓ After 30 days, all sales are final (except for special circumstances)
✓ You must delete products upon receiving a refund
✓ Fraudulent refund requests will result in denial and possible legal action

If you don’t agree with this policy, please don’t purchase our products.

We’re here to help you succeed. If you have any concerns, reach out—we’re
reasonable people and we’ll work with you.

Thank you for your business!

Eric Arnaboldi

Last Updated: February 5, 2026

© 2026 Eric Arnaboldi. All rights reserved.